InfinityHub solves your queries with limited interactions with reps. Your company can include automated tools to ensure efficient workflow. These tools simplify the workflow and improve customer service.
Automate Your Support Workflow
InfinityHub allows you to automate your workflow. Additionally, automated platforms offer customizable operative chatbots. We include automation software that enables your employees to request or question without any disturbance.
Benefits of Customer Support Automation
Take a look into the benefits which you can experience with Customer Automation Service:
Provide Better Experience to Your Customers
If customer concerns are addressed immediately and solved faster, your customers get prominent results while working with your team. Support Automation enables representatives to perform all their work at a single place. This helps save a lot of time and focus on other work.
Provide Customer View on a Single Platform
You can track all customer activity from the beginning to product usage on a single platform. This can be executed by combining all apps and enabling smooth data flow between them. It also ensures no customer data is lost or not utilized properly.
Enhance Employee Engagement
With the help of apps, equipment, and insights, employees succeed and reach a better position.
Improve Key Business Metrics
Customer support metrics such as retention, customer lifetime value or revenue growth can be improved.
Automate Your Platform with Integration
By listening to the business application events, the automated platform triggers business actions. An integration-led automation platform enables your team to move quickly in supporting customers or clients.
Customer Support Automation Software
Let’s discuss the few steps involved in automating support services:
This type of Chatbot enables communication between business platforms and apps. With the help of Chatbots, employees automate their workflows without leaving the business communication platform. For employees, the AI application provides several supports such as making requests and approval, enabling file sharing and submitting referrals. For clients, AI application provides several supports such as managing support tickets, analyzing product usage, and viewing customer email logs.
Adopt Automated Management Process
Employees may find it difficult to access certain apps or may uncover bugs in your software. Whatever the issue may be, your team can identify and rectify it quickly, by adopting an Automated Management Process.
InfinityHub involves a software platform to collect your survey responses. As customers share responses, they are shared within a specific channel within a business platform. Your representatives can track and monitor the responses in real time and respond accordingly.
Automating Process for Addressing Customer Feedback
Clients and References
Best Planners combined with InfinityHub to automate and improve their customer service workflow.
InfinityHub included customer service automation software to simplify the process. Helpdesk combines all customer conversations with a single inbox. Automation and Chatbots collaborate and work together to assign and respond to tickets automatically. Automatic customer feedback was set up to collect information and enhance customer experience. You can also automate the survey timings using bots.
Saimira combined with InfinityHub to track all the customer requests and queries and provide correct solutions to each customer.
With our automated software, InfinityHub allowed Saimira to store and track customer interactions and issues on a single board. This enabled them to track and rectify all issues efficiently. InfinityHub helped to deliver personalized customer service. Saimira utilized the automation features of tools to customize workflow. In addition, conversions are assigned to some employees that helps to avoid sending multiple responses.
Frequently asked question (FAQ)
Customer Support Automation is using automation software to ensure your workflow efficiency. This automation helps to improve customer experience or employee experience.
The Service Automation process involves integrating all tools to combine all workflow collaborations. This process involves automating tasks, events, processes and business functions.
There are four types of Automation Systems such as Fixed Automation, Programmable Automation, Flexible Automation and Integrated Automation. Each type differs in their own way with different advantages.
There are several benefits of Support Automation. It helps to provide low operational costs and saves time. It enables efficient workflow, customer satisfaction and loyalty.
Using automated customer service, you get quicker responses, reducing customer needs for business calls. This helps customers to be satisfied and allows customers to concentrate on complex issues.